Deliveries & Returns

Shipping & Exchanges

• Free Shipping & Exchanges within the U.S.
• Products are eligible for exchange within 30 days of delivery (excluding special promotions with specific policies).
• Items must be unworn, in original condition, and include original packaging and tags.
• Exchanges are not accepted for items that are worn or damaged.
• To request an exchange, please email us at hola@thepolonio.com.

Returns

• We accept returns on all unworn merchandise within 30 days of delivery (excluding special promotions with specific policies).
• To initiate a return, email hola@thepolonio.com to request a prepaid return label.
• A $10 return shipping fee will be deducted from your refund.

*For all European customers, please visit thepolonio.es